What to Do When CBE Group Appears In Your Credit Report

Receiving a phone call from a collection company is never a remarkable experience for consumers like you. And ignoring them will do you no good, especially if the one that’s calling you is from the CBE Group. Whether their claims against you are legitimate or not, it is best to act as quickly as possible. Every minute wasted may only prolong your agony.

It is impossible not to run across CBE Group as they are one of the largest collection companies operating in the United States. They provide services to a wide selection of businesses and institutions, even the U.S. government. But you don’t have to be scared of them; you can follow the steps provided here to get CBE Group off your back.

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CBE Group: An Overview

CBE Group has been operating since 1933 and is based in Cedar Falls, Iowa. They have been in the business for so long, making CBE Group one of the well-established collection companies in the United States. This collection company has over a thousand employees working across four facilities, counting three in the U.S. and one in the Philippines. 

Though the Better Business Bureau has been receiving a total of 228 complaints against CBE Group in the past three years, the company still got the highest rating of A+. They are working with several clients that provide services for the following:

  • Cable and phone 
  • Healthcare
  • Utilities
  • Student loans
  • Credit cards

CBE Group also collects unpaid government obligations, excluding taxes and school-related fees. But perhaps the most exciting client that the CBE Group has ever worked for might be the IRS. 

They are one of the four collection companies that the IRS has chosen to partner with in collecting unpaid federal income taxes. Want to know how to negotiate with a big company such as them? Click Here.

Strategies in Removing CBE Group From Your Credit Report

If you choose not to take any action in removing CBE Group from your credit report, this can bring a negative impact on your ability to apply for a loan or a new card. This is how important you are to clear up your credit report and improve your credit score. You may use the steps provided below when dealing with CBE Group. 

  • Only Communicate Through Writing

When communicating with any collection company, especially with CBE Group working with the IRS, you should insist on only talking through writing. The federal law provides you the right to make this request to CBE Group. The company must also comply with this demand. 

Compared to phone calls, a written correspondence gives you more control over the whole collection process. Through writing, you have the liberty to provide the information you want CBE Group to know. Phone calls tend to place unnecessary pressure on consumers to provide additional information that the company may use against them in the future.

By strictly communicating through letters, you can have a paper trail that works to your advantage if CBE Group takes legal action against you. Keep in mind to send all your correspondence through certified mail, with a return receipt requested from the company.

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  • Demand for a Debt Validation Letter From CBE Group

If CBE Group is contacting you about an alleged debt, the company must prove that the obligation legitimately belongs to you. In your first contact with a collection company, you must explicitly demand a debt validation from them. 

The letter should contain all necessary information about the said debt, such as the date it was listed into a collection, the amount, the name of the original creditor, and other details that prove that the debt is yours. Once you receive the letter, you must immediately examine all the information listed carefully. 

  • Request for a Goodwill Deletion

If CBE Group proves that the debt is legitimately yours, you can request a goodwill deletion from the company. This letter includes a full explanation of why you weren’t able to pay the debt. The reasons may include the death of a loved one, prolonged period of unemployment, disability, or other similar circumstances. 

It is much better if you can provide documentation that can support your claim. This way, you’ll have better chances of negotiating with CBE Group to remove their collections account from your credit report. 

  • Negotiate For a Pay-for-Delete Agreement

If you are financially able to pay the debt altogether, you can negotiate with CBE Group for a pay-for-delete agreement. This letter allows you to ask CBE Group to delete their collections account from your credit report in exchange for payment. 

If CBE Group agrees to your proposal, you must ask them to send you a written confirmation. You can use this on the occasion that CBE Group fails to follow through with your agreement. If worse comes to worst, this may serve as your legal recourse.


Taking action when collection companies start calling you will always be the ideal step every consumer must take. Dealing with collection agencies like CBE Group can be inconvenient, but with the step-by-step guide listed above, the road to a better credit score must be easier to tread on.